Refund & Cancellation Policy

At DigitalDots Technologies ("we," "our," or "us"), operating at digitaldotstechnologies.com, we strive to deliver professional, transparent, and result-driven digital services, including web development, e-commerce engineering, Google Ads management, and site maintenance. This Refund & Cancellation Policy outlines the terms governing service cancellations, project suspensions, and refund eligibility.

1. General Policy Overview

Due to the customized nature of digital services, technical development, and marketing labor, fees paid for completed services, allocated labor hours, and setup tasks are generally non-refundable once work has commenced. However, we strive to maintain fair and transparent policies for all project phases.

2. Web Development & Custom Build Projects

• Cancellation Before Work Commencement: If you cancel a project order in writing prior to project kickoff (before onboarding setup or credential access within 24 hours of payment), you are eligible for a 100% full refund minus any third-party transaction or processing fees.
• Cancellation During Active Development: Once project onboarding has commenced (within 24–48 hours of credential provision), refunds will be evaluated based on completed project milestones. Any unperformed milestone labor may be refunded pro-rata at our discretion.
• Final Delivery & Handover: Upon full project completion, credential handover, or final client review sign-off via email, all payments associated with the project build are non-refundable.

3. Ongoing Support & Maintenance Subscriptions

• Monthly Billing Cycles: Recurring site maintenance and monitoring retainers (e.g., $149/month plans) are billed on a monthly recurring basis. You may cancel your subscription at any time prior to your next billing renewal date.
• Cancellation Notice: To avoid being charged for the subsequent cycle, written cancellation requests must be submitted at least 3 business days prior to your recurring payment renewal date via email to support@digitaldotstechnologies.com.
• No Partial Refunds: Cancellations made mid-cycle will remain active through the end of the paid billing period. Partial or pro-rated refunds are not issued for unused days within an active monthly period.

4. Google Ads & Digital Marketing Management

• Management Fees: Setup fees and management service retainers compensate for strategic campaign setup, ad asset creation, structural audits, and continuous account monitoring. Management fees are non-refundable once campaign setup or auditing has initiated.
• Ad Spend Budget: Ad spend paid directly to advertising networks (e.g., Google Ads, Meta Ads) is managed within your respective advertising accounts. DigitalDots Technologies is not responsible for issuing refunds for direct ad network billings.

5. Chargebacks & Payment Disputes

We are committed to resolving customer concerns directly and amicably. If you have any questions or dissatisfaction with your service or project delivery, please contact our support team before initiating a chargeback or payment dispute with your bank or credit card provider. Unreasonable or fraudulent chargebacks will result in immediate suspension of all active technical services, maintenance support, and client portal access.

6. Refund Request Process

To request a formal cancellation or submit a refund inquiry, please follow these steps:

• Send a written request via email to support@digitaldotstechnologies.com.
• Include your full name, business name, invoice or account reference number, and a detailed description of your request.
• Approved refunds will be processed back to the original method of payment (processed securely via Stripe) within 5–10 business days.

7. Contact Information

If you have any questions regarding our Refund & Cancellation Policy, please contact us: